Online/Offline/Away/Hide Status

Offer choices to login and logoff the chat. Can choose to login to monitor chats, review prior chats, etc. without making yourself available to answer chats, or choose to hide yourself as you login, showing you are offline.

Chat History

Save all your chat sessions and reviews chats online.

Visitor Information

Analyze your traffic by other data of visitors, such as location, operating system, language, browser, etc.

Referrer and Entry URLs

Analyze where your visitors come from and the search engines they use to find you.

Visitor IP Blocked

Block IPs of some vicious visitors. When blocking one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.

Email Signature

Support add a live chat button to email signature in Outlook Express.

Unicode Support

Supply different language platforms of your choice, so you meet the diverse needs of your visitors.

HTML Message Chat

Allow to use HTML formatting in your text chat, such as changing the fonts, adding links, adding images, etc.

Customizable Buttons

Upload images of chat buttons or creates your own design and replaces them to use for both online and offline buttons.

Visitor Contact

Query visitor's contact information by VID.

Auto-Acception of Call from Visitor

Auto accept calls from visitor.

Typing Indicator

Display if visitor or operator is typing currently.

Spell Checker

Check your spelling when you are typing. Shows red wave lines under the misspelled words.

Push Images (WebPages)

Push images or webpages to visitor. Visitor only clicks the URL to browse.

Knowledge Base

Enable adding & changing problems from visitors and solutions from our knowledge base in server, then stores, sorts and sends to visitor instantly.

Canned Messages

Allow you to input and stores your most frequently used messages to send to users easily and without costly delays.

Support Ticket System

Allow you to answer questions from visitors who leave messages to the system when operators are off-line, and sorts them to departments that visitors choose.

Personalized Banner/Logo

Upload your own images in the chat dialog box.

Skype to Phone

Support direct calls to visitors if there is a visitor provides a phone number during a chat.

Valuable Visitor Identification

Identify visitors whom you mark as a VIP. Also identifies visitors who chat with you before.

Chat Survey

Make surveys before and after chats, by which you investigate visitors' problems or satisfaction about articles, websites or other things.

Temp File Upload

Support visitors to transfer files to you.