Features
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Professional Edition |
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Live Chat - Free Features |
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Online/Busy/Away/Hide Status Offer your operators choices to login and logoff the chat. You can choose to login to monitor chats, review prior chats, etc, without making yourself visible to answer chats, or choose to hide yourself as you login, showing you are offline. |
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Chat History Save all your chat sessions and reviews chats online. |
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Visitor Information Analyze your visitor information, such as location, operating system, language, browser, etc. |
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Auto-Acception of Call from Visitor Auto accept calls from visitors. |
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Visitor IP Blocked Block IPs of some vicious visitors. When you block one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar. |
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Email Signature Add a live chat button to your email signature in Outlook Express. |
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Unicode Support Supply different language platforms of your choice, so you can meet the diverse needs of your visitors. |
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Screen Capture You can capture any screens and transfer them to whom you are chating with. |
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Live Chat - Professional Features |
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HTML Message Chat Use HTML formatting in your text chat to change the fonts, adding links, adding images, etc. |
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Customizable Buttons Upload images of chat buttons or create your own design. |
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Visitor Contact Query visitor's contact information by VID. |
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Typing Indicator Display if visitor or operator is typing currently. |
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Spell Checker Check your spelling when you are typing. Red wave lines appear under the misspelled words. |
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Push Images (WebPages) Push images or web pages to visitor. Visitor can click the URL to browse. |
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Knowledge Base Add and edit questions and solutions to a knowledge base, then store, sort and send them to visitors. |
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Canned Messages Input and store your most frequently used messages and send them to users easily and without costly delays. |
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Support Ticket System Answer questions from visitors who leave messages to the system when operators are off-line, and sort them to departments that visitors choose. |
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Personalized Banner/Logo Upload your own images in the chat dialog box. |
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Skype to Phone Support direct calls to visitors, if the visitors provide a phone number during a chat. |
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Chat Survey Make surveys of chats, so operators can investigate visitors' questions or satisfaction levels. |
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Temp File Upload Support visitors to send files to operators. |
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