Features

 

Free
Edition
Professional
Edition

Live Chat  - Free Features

Online/Busy/Away/Hide Status

Offer your visitors choices to login and logoff the chat. You can choose to login to monitor chats, review prior chats, etc, without making yourself visible to answer chats, or choose to hide yourself as you login, showing you are offline.

Free
Professional

Chat History

Save all your chat sessions and reviews chats online.

Free
Professional

Visitor Information

Analyze your website's traffic from your visitor's data, such as location, operating system, language, browser, etc.

Free
Free

Auto-Acception of Call from Visitor

Auto accept calls from visitor.

Free
Free

Visitor IP Blocked

Block IPs of some vicious visitors. When you block one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.

Free
Professional

Email Signature

Add a live chat button to your email signature in Outlook Express.

Free
Professional

Unicode Support

Supply different language platforms of your choice, so you can meet the diverse needs of your visitors.

Free
Professional

Screen Cupture

You can capture any screens and transfer them to whom you are chating with.

Free
Professional

Live Chat  - Professional Features

HTML Message Chat

Use HTML formatting in your text chat to change the fonts, adding links, adding images, etc.

 
Professional

Customizable Buttons

Upload images of chat buttons or create your own design.

 
Professional

Visitor Contact

Query visitor's contact information by VID.

 
Professional

Typing Indicator

Display if visitor or operator is typing currently.

 
Professional

Spell Checker

Check your spelling when you are typing. Red wave lines appear under the misspelled words.

 
Professional

Push Images (WebPages)

Push images or web pages to visitor. Visitor can click the URL to browse.

 
Professional

Knowledge Base

Add and edit questions and solutions to a knowledge base, then store, sort and send them to visitors.

 
Professional

Canned Messages

Input and store your most frequently used messages and send them to users easily and without costly delays.

 
Professional

Support Ticket System

Answer questions from visitors who leave messages to the system when operators are off-line, and sort them to departments that visitors choose.

 
Professional

Personalized Banner/Logo

Upload your own images in the chat dialog box.

 
Professional

Skype to Phone

Support direct calls to visitors, if the visitors provide a phone number during a chat.

 
Professional

Chat Survey

Make surveys of chats, so operators can investigate visitors' questions or satisfaction levels.

 
Professional

Temp File Upload

Support visitors to send files to operators.

 
Professional