We have listed below some questions frequently asked by our customers. We will renew them periodically. If you have any questions that are not mentioned here, please contact our customer service representatives. We will give them our prompt attention.

General Questions:

What is live chat software?
Live chat software is a tool for communicating online conveniently, allowing company staff to talk with website customers and visitors in real-time.

What are the advantages of your products comparing with other live chat products?
In addition to being easy to use our product that helps you increase sales, we also provide the function of "Knowledge Base" which enables you to send prepared solutions to anybody who is chatting with you immediately. In addition, we offer you your own U5Me URL for anybody to input in the browsers to chat with you in real time.

What scenarios and industries is your product used in?
Our product can be used for any webistes. It is also available for any forums, blogs, auction sites, and so on.

Technical Questions:

Should I download and install the server-side software into my computer?
Yes, we offer you the system as a hosted solution running on our servers, and our administrators maintain the complex server-side infrastructure. You just need to download the operator software on the computer in which you want to run operator console. And run the .exe file to install the software.

How to sign up for the software?
After downloading and installing U5ME, you should create a new account. Click "Need to create a new account", or sign up on the U5ME homepage.

Who can use U5Me?

Anybody can use it! The difference is one account name for just only you.

How do I use your product?
Starting to use U5ME is very simple. Once you register for a U5ME account, you will generate new chat button HTML codes then paste the chat button HTML codes into your web pages where you wish to have a chat button displayed. Then you can chat with your website visitors at any time.

Which operating system platform does your product work under?
U5Me can be run under Microsoft Windows 98 and above.

Need I run DSL or cable when starting your product?
Our product works fine on dial-up modem connections, but some kind of persistent connection is preferable for operators to be online most of the time.

If I cannot log in my account, how can I do?
Firstly, be sure that you input the correct account name and password. If it is ok, it is likely that anti-virus software, internet security software, or a firewall is blocking the operator console from accessing the internet. If you still cannot log in, please contact us as soon as possible.

If I have more than one website, can I just use one U5Me account?
Yes. Our product is allowed to be used on any web sites. The subscription package defines only the number of operators.

How can I use free trial edition? How long is my free trial?
If you are interested in our product, please sign up an account, then you can try all features of our product for free for 15 days. After 15 days, you can continue enjoying the features of free edition. 180-days later since you sign up, your account will be invalid. If you want to continue to use U5ME, you should re-sign up a new account.

How can I cancel my account if I don't want to use your product?
You need to contact us or leave us a message at the web site. Our representatives will contact you promptly.

Can I keep my settings after my trial account expires?
Yes, all of your settings are uninterrupted when you sign up for a paid subscription.

Are there any limitations when using trial version?
No, you can use the features of trial version the same with those of the paid one.

Can I customize the chat window to match my website?
Yes, you can customize your chat window as you like, such as your chat window, visitor's chat window, and so on.

Can I create predefined answers if I always use these answers for most customers, so I don't need to type the same answers repeatedly?

Yes, you can. There is a column of canned messages to store the messages you most often use. Every time you need to send these messages, you just double click them and click the send button.

If my freinds need to see a URL, can I push it?
Yes, you can push a URL to your friends.

What is the function of "Knowledge Base"?
This column is to clarify different problems from your customers or visitors. You can sort them clearly and conveniently.

Can I review the chats histories with every visitor or friend?
Yes. Every time you chat with your customers or visitors, you can save all the chats. So you can look through the histories of chats between you and your customers or visitors.

Will your product still work if I am on a corporate network? Will our firewall, proxy server, or antivirus software affect it?
Our system works over standard HTTP or HTTPS (80 or 443 ports) and does not use any incoming connections. It should work without requiring port mapping / forwarding rules on any network where you can access web pages with browsers like Internet Explorer or Netscape. If you encounter any problems connecting to our service, let us know and we will find a solution.

How do you secure my personal information and chatting information with my friends or visitors?
To protect our customers' privacy, we promise to provide the highest uptime possible by diligently monitoring all power systems, HVAC, network connectivity, fire control, and access technology. Entrance to the database is strictly guarded 24-7. To log into the server facility, a passkey and visual recognition must be passed. Electronic access is controlled through the security scheme of the operating system and application software components.

Licensing and Billing Questions:

If I use free trial version, do I need to enter my credit card info or make a pre-payment?
No, you just need to input your information, such as your account name and password. When your trial expires, you will be asked to a choose subscription package and submit payment, or not.

Is there set-up fee for me? Are there any additional payments?
No, you don't need to pay a set-up fee, a contract fee or other additional payments.

How can I pay you if I want to purchase your product?
You can use any active credit card to pay to us.

What are your preferential policies on using your product? How can I upgrade my account?
The preferential policies are always stated on our web site. We often change them, so you should keep on browsing for our news of new products and services. And also we can send you email notifications to let you know immediately. If you want to upgrade your account, you can contact us, and our representatives will respond to you as soon as possible.

Customer Services Questions:

Do you supply customer support representatives if I get your product?
We do not supply customer support representatives. We just have our own technical experts to help your operators use U5ME - you have to supply your own operators.

If I have any problems about your product or services, how can I contact you?
You can chat with our representatives on line with this software, or send emails to us.